Solutions
Simple and effective solutions for enhanced efficiency; Efficiency drives organizations to growth.
Our Solutions
Connected Products
For organizations to be efficient, make profits, create value and grow, it must ensure that the organizational resources function, operate, and deliver optimally and sustainably. These resources can be machines, vehicles, devices, equipment, humans or even the areas of operations. Effective utilization of these resources ensures their availability, performance, longevity and hence profitability to the organization.
Getting holistic visibility of the desired resource parameters helps the organization understand and optimize their utilization, proactively maintain them, monitor exceptional conditions and misuse, and take corrective actions.
Our IoT enabled Connected Products solution offers a mechanism to collect relevant operational parameters of the business components and products in the field, across geographies.
It provides a mechanism to remotely record, monitor and analyse data to take decisions based on usage patterns. Customized reports and dashboards offer the desired data analytics and visualization specific to the deployment.
Connected Products solution enables businesses to obtain a cohesive view of the resources and their operational parameters (real time as well as historical) helping the operations staff, managers and decision makers optimize the resource utilization and improve operational efficiencies.
As part of our solution we engage different kind of sensors and collect operational parameters and data from these sensors and or smart devices.
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Temperature
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Humidity
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Voltage
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Current
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Vibration
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Proximity
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Location
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Energy Meter
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PLC
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Traction / UPS Battery
Features offered as part of Connected Product solution:
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Ability to create and manage an organization hierarchy in terms of entities such as companies, regions, zones, areas, offices, products, equipment etc.
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Ability to create and manage users and their roles, and associate specific roles to the users to be able to control access to the Connected Products solution.
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Ability to collect and process the real time data coming in from the sensors attached to the resources/products/components/equipment etc.
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Ability to define rules for triggering notifications and alerts for respective subscribers to the given notification based on the threshold values for the parameters.
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Ability to process real time data for storage, analytics and showing the same in the form of reports and dashboards with graphs.
Every implementation of the Connected Product solution is different. We engage with you to understand and assess the current pain areas and the business objectives at a strategic, tactical as well as an operational level. We propose the optimal implementation of Connected Product solution for your organization.
Connected Factory
Manufacturing industry has seen three revolutions at its full and now its time of the fourth one Industry 4.0 which has already begun.
While rest of the world has already started adopting to Industry 4.0, small and medium level manufactures in India are still stuck in Industry 2.5 with paper-based processes and extensive dependency on human resources.
Paper-based data entry, collation and consumption is tedious leads to human errors, inconsistencies, delays, and of all the things, cannot provide the real-time cohesive view.
The first step to move towards Industry 4.0 is to digitize the manufacturing process planning and execution and to connect the factory operations to get a cohesive view of what is happening on the shop floor in real time.
Our Connected Factory solution helps you amalgamate your traditional manufacturing processes with the technology to get the real time visibility of the complete value chain on the shop floor.
Our solution engages IoT, Web technologies with your existing machines and processes. We IoT enable your machine shop using sensors as desired, collect data from your PLC enabled machine and centrally collect it through your network.
Our solution helps collect data about your products genealogy, performance, traceability and productivity through 4Ms – Man, Machine, Method and Material.
Smart Service Management
Around 70% of businesses apart from selling the products, provide services to their customers. While the customers purchase the product considering its quality, durability, style and other merits, most importantly they consider the after-sales service quality and availability. Providing on time and effective services to the customers is a key to retaining existing customers as well as expanding the customer base.
For services providers, managing and tracking the flow of service requests / incidents is a major task. The ability to accept requests, schedule the activities, and allocate skilled staff for fulfilment while keeping the appropriate documented trail of actions taken (or not taken), and keeping the customer informed,
while meeting the SLAs becomes critical for service providers. All these tasks require dedicated back office staff. Though there are many service request or ticket management tools out in the market, they either too little or too much for the small and medium size service providers from the cost and functionality perspective.
Typically, service providers face the following challenges providing effective services to their customers:
Data Inaccuracy.
Manual / Person dependent intimations/notifications/alerts to the customer.
Repetitive Work.
Unavailability of real-time status of service requests and tasks assigned.
Need of manual tasks / service requests allocation to the staff members.
Knowing the whereabouts of the on-field staff.
Data security.
Unavailability of automatic and intelligent reports and dashboards for planning and decision making.
Our Smart Service Management Solution is a simple but effective tool for small and medium scale industries for effectively managing their service requests along with their service staff
Features:
Multi-channel support for raising the service request – email, self-service, back-office agents.
Role-based access to back-office agents, on-field support staff as well as external users including customers.
Configurable workflows for service request processing.
Mobile application for the on-field staff, enabling easy access to the required information.
On-field staff location tracking and calculation of travel expenses, route summary.